Terms and Conditions

If scheduling a Lesson you are agreeing to the Terms and Conditions.

Service Area and Travel Fees for Face-to-Face Lessons

  • Complimentary Travel: We provide complimentary travel services for all mobile appointments within Cabarrus County.

  • Extended Service Area: For face-to-face mobile appointments outside of Cabarrus County, a travel fee will be applied. This fee is a flat rate based on the one-way mileage from Downtown Concord.

  • Travel Fee Tiers:

    • 16–30 miles from Concord: A flat rate of $25 will be added to your service.

    • 31–50 miles from Concord: A flat rate of $45 will be added to your service.

  • Custom Quote for Greater Distances: For any location more than 50 miles from our Concord office, a custom travel fee will be required. Please contact us directly for a personalized quote before booking.

  • Booking Requirement: For face-to-face mobile appointments outside of Cabarrus County, clients must select the appropriate travel fee add-on during the booking process. Failure to do so may result in the appointment being rescheduled or canceled, subject to our cancellation policy.

Lessons and Safety Policy

Here at Distilled Vocals we offer Private Face-to-Face lessons (In Home), and Virtual. It is our goal to help you get the most out of every single one, so we want to make sure we try to limit all distractions. This is why we ask that no parents, friends, or family members be directly in the same designated studio area or attempt conversations with the student while coaching is in session. However, please feel free to sit in and watch our lesson from a distance. If during the lesson you are learning specific repertoire, you must be prepared with all materials. Failure to come prepared would cause the students' lesson to be shortened by 15 minutes the first time and will result in cancelled lessons if they continue, still being charged for the class. Each of the lessons will Start and End at the booked time even if you are late. Always be prepared and ready to start; especially, if our teachers are doing a Private Face-to-Face lesson at your home. If you have a Virtual class scheduled please make sure you have acceptable high speed internet connection. It is your responsibility to make sure everything is properly connected before your class times. No rescheduled class will be available if you discover internet problems right upon lessons. If something happens that is outside of your control please contact us ASAP.

Consultation Requirement for All In-Person Lessons

  • Mandatory Consultation: All Face-to-Face lessons require a preliminary consultation before booking. This allows us to discuss your goals, assess your needs, and ensure a successful lesson experience.

  • New Clients: If you are a new client or have not completed a consultation, please book a consultation session first before booking your in-person lesson.

Lesson Type and Location Selection

  • Client Responsibility: During the booking process, clients must accurately specify their preferred lesson format and location.

  • Virtual Lessons: Clients booking virtual lessons will receive a link to the online meeting prior to their appointment. No travel fees apply to virtual lessons.

  • In-Person Lessons: Clients booking face-to-face lessons must agree to the consultation requirement and the travel fee policy, if applicable.

  • Rescheduling and Cancellation: Failure to adhere to the consultation requirement for in-person lessons may result in the rescheduling or cancellation of the appointment. 

Safety Protocol for In-Person Lessons

  • Safe Environment: We are committed to maintaining a safe and respectful environment for all lessons. We reserve the right to refuse or terminate services if we feel unsafe or uncomfortable in any way.

  • Client's Home: For lessons at your home, you agree to provide a secure and distraction-free space suitable for the lesson. You also agree to secure any pets or other potential hazards prior to our arrival.

  • Liability: The client acknowledges and agrees that they assume all responsibility and risk for any injuries or damages that may arise during or as a result of the lesson, particularly for sessions conducted at their residence. 

Client Acknowledgment

By proceeding with a booking, you acknowledge and agree to these terms. You confirm that you have selected the correct lesson type and location, have completed or will complete the required consultation for in-person lessons, and agree to abide by our safety policy. 

Studio Lesson Policies & Payment Terms

Payments

Individual lessons are paid at the start of each lesson and are priced 10% higher than monthly packages.

Monthly packages are billed automatically every 30 days using the card on file.

Monthly Packages

  • Include 4 lessons per month at a discounted rate.

  • Auto‑renew every 30 days to hold your spot.

  • You may cancel auto‑renewal anytime before the next billing date.

  • Lessons expire after 30 days and do not roll over.

  • All lessons must be scheduled within the same month.

  • Rescheduling is allowed with 24‑hour notice.

  • Missed or late‑canceled lessons are forfeited with no refund.

  • Monthly packages are non‑refundable once the billing cycle begins.

Individual Lessons

  • Paid at the beginning of each lesson.

  • If canceled with 24‑hour notice, the lesson may be made up within 30 days.

  • If not made up within 30 days, the lesson is forfeited with no refund.

  • Lessons canceled with less than 24‑hour notice are forfeited.

Rescheduling Policy

All lessons (individual or monthly) require 24‑hour notice to reschedule. Lessons canceled or missed without proper notice are charged in full. Monthly package lessons must be rescheduled within the same month.

Covid Policy:

Paused. COVID AGREEMENT FORMS NO LONGER NEEDED FOR CURRENT LESSONS.

WE ADVISE YOU TO STILL READ AND PLEASE BE RESPECTFUL TO YOUR COACH IF SICKNESS AND OR SYMPTOMS ARISE. WE WANT EVERYONE TO BE SAFE.

Due to Covid-19 students will have to fill out an agreement form if the student has had Covid, been exposed to someone who has had Covid, or in the past 14 days experienced: a fever, shortness of breath, difficulties breathing, flu-like symptoms, gastrointestinal upset, or experienced a loss of taste or smell his or her lesson will be canceled until a negative Covid-19 Test is confirmed. In the event of illnesses ALL classes are able to be rescheduled within 2 months. The procedures below are mandatory for Face-to-Face lessons until further notice. Failure to comply results in canceled lessons and no refund.

- The Vocal Coach and Student must each show a temperature on Thermometer before entrance to home/studio. If elevated, no entrance. Lesson Rescheduled.

- Sanitize at the Beginning of Each Lesson and End of each lesson.

- Mask Required for singing by Coach and Student UNLESS they are further than 6ft-10ft apart or unless in temporary outdoor lessons.