Terms and Conditions

If scheduling a Lesson you are agreeing to the Terms and Conditions.

Service Area and Travel Fees for Face-to-Face Lessons

  • Complimentary Travel: We provide complimentary travel services for all mobile appointments within Cabarrus County.

  • Extended Service Area: For face-to-face mobile appointments outside of Cabarrus County, a travel fee will be applied. This fee is a flat rate based on the one-way mileage from Downtown Concord.

  • Travel Fee Tiers:

    • 16–30 miles from Concord: A flat rate of $25 will be added to your service.

    • 31–50 miles from Concord: A flat rate of $45 will be added to your service.

  • Custom Quote for Greater Distances: For any location more than 50 miles from our Concord office, a custom travel fee will be required. Please contact us directly for a personalized quote before booking.

  • Booking Requirement: For face-to-face mobile appointments outside of Cabarrus County, clients must select the appropriate travel fee add-on during the booking process. Failure to do so may result in the appointment being rescheduled or canceled, subject to our cancellation policy.

Lessons and Safety Policy

Here at Distilled Vocals we offer Private Face-to-Face lessons (In Home), and Virtual. It is our goal to help you get the most out of every single one, so we want to make sure we try to limit all distractions. This is why we ask that no parents, friends, or family members be directly in the same designated studio area or attempt conversations with the student while coaching is in session. However, please feel free to sit in and watch our lesson from a distance. If during the lesson you are learning specific repertoire, you must be prepared with all materials. Failure to come prepared would cause the students' lesson to be shortened by 15 minutes the first time and will result in cancelled lessons if they continue, still being charged for the class. Each of the lessons will Start and End at the booked time even if you are late. Always be prepared and ready to start; especially, if our teachers are doing a Private Face-to-Face lesson at your home. If you have a Virtual class scheduled please make sure you have acceptable high speed internet connection. It is your responsibility to make sure everything is properly connected before your class times. No rescheduled class will be available if you discover internet problems right upon lessons. If something happens that is outside of your control please contact us ASAP.

Consultation Requirement for All In-Person Lessons

  • Mandatory Consultation: All Face-to-Face lessons require a preliminary consultation before booking. This allows us to discuss your goals, assess your needs, and ensure a successful lesson experience.

  • New Clients: If you are a new client or have not completed a consultation, please book a consultation session first before booking your in-person lesson.

Lesson Type and Location Selection

  • Client Responsibility: During the booking process, clients must accurately specify their preferred lesson format and location.

  • Virtual Lessons: Clients booking virtual lessons will receive a link to the online meeting prior to their appointment. No travel fees apply to virtual lessons.

  • In-Person Lessons: Clients booking face-to-face lessons must agree to the consultation requirement and the travel fee policy, if applicable.

  • Rescheduling and Cancellation: Failure to adhere to the consultation requirement for in-person lessons may result in the rescheduling or cancellation of the appointment. 

Safety Protocol for In-Person Lessons

  • Safe Environment: We are committed to maintaining a safe and respectful environment for all lessons. We reserve the right to refuse or terminate services if we feel unsafe or uncomfortable in any way.

  • Client's Home: For lessons at your home, you agree to provide a secure and distraction-free space suitable for the lesson. You also agree to secure any pets or other potential hazards prior to our arrival.

  • Liability: The client acknowledges and agrees that they assume all responsibility and risk for any injuries or damages that may arise during or as a result of the lesson, particularly for sessions conducted at their residence. 

Client Acknowledgment

By proceeding with a booking, you acknowledge and agree to these terms. You confirm that you have selected the correct lesson type and location, have completed or will complete the required consultation for in-person lessons, and agree to abide by our safety policy. 

Payment & Billing:

Individual Lesson Payments must be made at the beginning of each lesson. A Credit/Debit card will be saved to collect payments on the first of each lesson if you have chosen a Weekly or Monthly Package. A late Fee of $20.00 will be added to your balance if it is late. For WEEKLY and MONTHLY packages ONLY, these credits do NOT expire, and you can always change the date of your lesson if you are unable to have it that day. HOWEVER, YOU HAVE TO MAKE US AWARE 24 HOURS BEFORE YOUR LESSON. If your lesson is not rescheduled within the time frame, you will not be refunded; the rest of your lessons for the Weekly and Monthly Package will be subject to price change resulting in you paying the remainder without discount applied. CANCELATIONS ARE NOT PERMITTED FOR WEEKLY OR MONTHLY PACKAGES WITH FULL REFUND. RESCHEDULING ONLY. If you do change your lesson within the time frame for those packages we ask that the lessons are within the same month so that we do not get behind with your classes.

Rescheduling:

YOU WILL BE CHARGED FOR ALL LESSONS IF NOT CANCELED OR RESCHEDULED WITHIN OUR 24 HOUR TIME FRAMES (i.e. work, school activities, doctors appointments etc.) If an individual lesson is canceled within 24 hours the student has within 30 days to make up that lesson. If the lesson is NOT made up within 30 days there will be no more option for a makeup and no refund is permitted.

Covid Policy:

Paused. COVID AGREEMENT FORMS NO LONGER NEEDED FOR CURRENT LESSONS.

WE ADVISE YOU TO STILL READ AND PLEASE BE RESPECTFUL TO YOUR COACH IF SICKNESS AND OR SYMPTOMS ARISE. WE WANT EVERYONE TO BE SAFE.

Due to Covid-19 students will have to fill out an agreement form if the student has had Covid, been exposed to someone who has had Covid, or in the past 14 days experienced: a fever, shortness of breath, difficulties breathing, flu-like symptoms, gastrointestinal upset, or experienced a loss of taste or smell his or her lesson will be canceled until a negative Covid-19 Test is confirmed. In the event of illnesses ALL classes are able to be rescheduled within 2 months. The procedures below are mandatory for Face-to-Face lessons until further notice. Failure to comply results in canceled lessons and no refund.

- The Vocal Coach and Student must each show a temperature on Thermometer before entrance to home/studio. If elevated, no entrance. Lesson Rescheduled.

- Sanitize at the Beginning of Each Lesson and End of each lesson.

- Mask Required for singing by Coach and Student UNLESS they are further than 6ft-10ft apart or unless in temporary outdoor lessons.